Terms of Service

1. About these terms

These Terms of Service ("Terms") govern your use of the ZA Enterprise website and the purchase of products from ZA Enterprise London Ltd ("ZA Enterprise", "we", "us", "our"), a company registered in England and Wales. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before using our site.

2. Using our website

When using our website, you agree to:

• Use the site only for lawful purposes and in a way that does not infringe the rights of others
• Not attempt to gain unauthorised access to any part of the site or its related systems
• Not transmit any unsolicited or unauthorised advertising or promotional material
• Not use the site in any way that could damage, disable, or impair it

3. Creating an account

To place an order, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Please notify us immediately at support@zaenterprise.com if you suspect any unauthorised use of your account.

4. Orders and contract

When you place an order, you are making an offer to purchase a product. A contract is formed when we send you an order confirmation email. We reserve the right to refuse or cancel any order at our discretion, including where:

• A product is out of stock or no longer available
• There is an error in the product description or pricing
• We are unable to verify your payment details

5. Pricing and payment

All prices are displayed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time. Payment must be made in full at the time of ordering. We accept major credit and debit cards. All payment information is processed securely by our payment provider.

6. Delivery

We aim to dispatch orders within 2–3 business days. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by third-party couriers or circumstances outside our control. Risk of loss and title for products passes to you upon delivery.

7. Returns and refunds

You have the right to cancel your order within 14 days of receiving your goods under the Consumer Contracts Regulations 2013. To initiate a return, please contact us at support@zaenterprise.com. Products must be returned in their original, unused condition. Refunds will be processed within 14 days of receiving the returned item.

8. Product descriptions

We take care to ensure product descriptions and images are accurate. However, we do not warrant that descriptions are error-free, complete, or current. If a product you receive is materially different from its description, please contact us for a resolution.

9. Intellectual property

All content on this website — including text, images, logos, and design — is owned by or licensed to ZA Enterprise and is protected by UK and international intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

10. Limitation of liability

To the fullest extent permitted by law, ZA Enterprise shall not be liable for any indirect, incidental, or consequential loss arising from your use of our website or products. Our total liability to you shall not exceed the amount paid for the product(s) in question. Nothing in these Terms limits our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

11. Governing law

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to these terms

We may update these Terms from time to time. The revised Terms will be posted on this page with an updated date. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

13. Contact us

If you have any questions about these Terms, please contact us at support@zaenterprise.com or write to us at ZA Enterprise London Ltd, London, United Kingdom.