Privacy Policy

1. Who we are

ZA Enterprise London Ltd ("ZA Enterprise", "we", "us", "our") is a beauty and wellness company registered in England and Wales. Our registered address is London, United Kingdom. We operate the website at zaenterprise.com and are responsible for your personal data as a data controller under UK GDPR.

2. What data we collect

We collect the following categories of personal data:

• Identity data — your name, username, or similar identifier
• Contact data — email address, phone number, billing and delivery address
• Transaction data — details of products you have purchased from us
• Technical data — IP address, browser type and version, time zone, operating system
• Usage data — information about how you use our website and products
• Marketing data — your preferences in receiving marketing from us

3. How we collect your data

We collect data through:

• Direct interactions — when you create an account, place an order, or contact us
• Automated technologies — cookies, server logs, and similar tracking technologies as you interact with our website
• Third parties — analytics providers, payment processors, and delivery partners

4. How we use your data

We use your personal data to:

• Process and fulfil your orders, including managing payments and delivery
• Manage your account and provide customer support
• Send you order confirmations and service-related communications
• Send marketing communications where you have opted in
• Improve our website, products, and services
• Comply with legal obligations

5. Legal basis for processing

We process your personal data on the following legal bases: performance of a contract (to fulfil your orders), legitimate interests (to improve our services and prevent fraud), compliance with a legal obligation, and consent (for marketing communications, which you may withdraw at any time).

6. Data sharing

We do not sell your personal data. We share your data only with trusted third-party service providers who assist us in operating our business — including payment processors, delivery couriers, and analytics platforms — all of whom are contractually bound to protect your data and use it only for the purposes we specify.

7. Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Order data is typically retained for 7 years in line with UK tax law.

8. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request erasure of your data ("right to be forgotten")
• Object to or restrict our processing of your data
• Request portability of your data
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at Support@zaenterprises.co.uk.

9. Cookies

We use cookies and similar tracking technologies on our website. For full details on the cookies we use and how to manage them, please read our Cookie Policy.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at Support@zaenterprises.co.uk or write to us at ZA Enterprise London Ltd, London, United Kingdom.